Shipping policy

MD Mart CA — Shipping Policy

  1. Processing time
  • Orders are processed within 1–2 business days after payment clears (excluding weekends and public holidays).
  • Custom or made-to-order items: processing time 5–10 business days.
  1. Shipping carriers & methods
  • We ship via USPS, UPS, FedEx, and DHL.
  • Shipping options at checkout: Standard, Expedited, and Overnight (when available).
  1. Shipping costs
  • Shipping fees are calculated at checkout based on weight, dimensions, destination, and service selected.
  • Free standard shipping on domestic orders over $75 (continental U.S.). Oversized or special items may be excluded—fees will show at checkout.
  1. Estimated delivery times
  • Domestic (U.S.) Standard: 3–7 business days after shipment.
  • Domestic Expedited: 1–3 business days after shipment.
  • International (including Canada): 7–21+ business days depending on destination and customs.
  • These are estimates and not guaranteed.
  1. Tracking
  • A tracking number is emailed when your order ships. Use it to view status on the carrier’s website.
  • If you don’t receive tracking info within 3 business days of ordering, contact us.
  1. International orders & customs
  • International customers are responsible for import duties, taxes, and customs fees. Delivery may be delayed by customs.
  • We cannot mark packages as “gifts” or undervalue shipments.
  1. Shipping restrictions
  • We currently do not ship to [list any excluded countries or: none].
  • Some carriers do not deliver to PO Boxes, APO/FPO addresses—these options will be disabled at checkout where applicable.
  1. Address issues & undeliverable packages
  • Please confirm your shipping address at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.
  • If a package is returned as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply.
  1. Lost, stolen, or damaged packages
  • Inspect shipments on delivery. For damaged items, keep packaging and email photos and your order number within 7 days to mdmart.ca@gmailcom
  • If tracking shows delivered but you did not receive the package, check with neighbors and the carrier first, then contact us. We will assist in filing a carrier claim. Replacement/refund decisions are handled case-by-case.
  1. Changes & cancellations
  • Orders can be changed or canceled within 2 hours of placement, provided the order has not yet shipped. After shipment, returns/exchanges follow our Return Policy.
  1. Contact
  • Questions about shipping? Email: 
  • mdmart.ca@gmailcom